“Small Kaizen” at a Japanese Hospital Pharmacy, Part 1

I'm overdue in writing more about my last trip to Japan a few months back. Today, I'll like to share some highlights from one organization we visited, Seki Chuo Hospital, which is located outside of Nagoya. I have visited this hospital in 2012 and 2014 and it's interesting to see how their approach to Total Quality Management (TQM), Lean, and Kaizen has progressed and evolved. I mentioned them in a 2014 post about "quality circles." The post “Small Kaizen” at a Japanese Hospital Pharmacy, Part 1 appeared first on Lean Blog.